All Posts Tagged With: "Carrabbas"

In a split second, someone’s experience with your company can easily shape the entire relationship between the two of you for years to come. It sounds cliché, but it’s not exactly a common practice to translate what everybody “knows” into actual experiences that make people smile. Sure, in business school, you probably learned (or, hopefully, already knew) that if you make lots of mistakes with your customers, you’re not going to have many customers for very long. Still, at least in my experience, the managers, owners, and employees of the world rarely jump at the chance to not only fix or avoid mistakes, but to turn them into opportunities to create those memorably outstanding experiences that make people put you at the top of their list. Continued